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How Can We Help?

Our knowledgeable customer support team is dedicated to answering your questions quickly and kindly.  E-mail and phone support are available Monday through Friday 8:00 a.m. and 5:00 p.m. EST.

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Customer service representatives can provide the following information:

Product information; features and benefits
Availability of product, order status, and pricing inquiries
Part and model numbers
Delivery dates and/or changes
Promotional Information
Order entry
Return Merchandise Authorization (RMA)
Shipping Information & Status


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Inquiries and orders by phone or e-mail:

Phone: 800-747-5300
E-mail: orders@balcrank.com